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COREE Helpdesk

Helpdesk that delights customers

Professional ticket management system with SLAs, intelligent automation, knowledge base, and powerful tools to deliver exceptional customer support.

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Tickets • SLAs • Knowledge Base • Automation • Reporting

Customer Support, Done Right

Smart Ticketing

Email, portal, phone, and chat tickets all in one unified inbox.

SLA Management

Automatic priority rules, response time tracking, and escalation alerts.

Knowledge Base

Self-service portal with searchable articles to reduce ticket volume.

Helpdesk Automation

Powerful Automation

Automatically assign tickets, send responses, apply tags, update statuses, and trigger actions based on rules — saving your team hours every day.

  • ✓ Intelligent ticket routing
  • ✓ Canned responses & templates
  • ✓ Satisfaction surveys
  • ✓ Detailed performance reports

Integrated with your entire COREE platform

CRM CRM — Convert tickets to opportunities
Project Project — Link tickets to tasks
Sales Sales — Post-sale support

"Our customer satisfaction score increased from 72% to 94% after switching to COREE Helpdesk. The automation and knowledge base features are game changers."

— Linda Shikongo, Customer Support Manager at Namibian Telecom

98%

tickets resolved on time

Ready to provide better customer support?

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