Helpdesk made simple
Organize customer requests, manage support tickets, assign responsibilities, define service targets and keep customer conversations connected from one support workspace.
Tickets • Teams • Service Targets • Knowledge • Workflows • Reporting
Keep customer support organized
Give your support team one place to manage customer requests, ticket responsibilities, service activity and customer information.
Ticket Management
Organize customer support requests as tickets and keep conversations, responsibilities, priorities and status information together.
Service Targets
Define service expectations and keep relevant response and resolution targets visible to your support team.
Knowledge Management
Organize useful support information and guidance for recurring customer questions and issues.
Structure your support workflow
Use stages, priorities, assignments, response templates and available support tools to keep helpdesk processes organized.
Standardize common support activities while keeping your team in control of customer communication.
Assignments — Keep ticket responsibility clear.
Response Templates — Prepare reusable responses for common situations.
Stages & Priorities — Organize tickets according to your support process.
Reporting — Review available ticket and support activity information.
From customer request to resolution
Keep each stage of customer support connected in one structured workflow.
Receive
Capture the customer request and keep the issue recorded as a support ticket.
Assign
Assign responsibility and organize the ticket according to your workflow.
Resolve
Work on the request, communicate with the customer and update ticket activity.
Review
Keep completed ticket information available for reporting and follow-up.
Keep every ticket organized
Maintain the information your team needs to understand customer issues and manage support activity.
Customer
Keep customer information connected with the relevant support request.
Responsibility
Keep ticket ownership and support responsibilities clear to the team.
Priority
Organize support requests according to their relevant priority.
Status
Keep ticket stages and current support activity visible.
Helpdesk features
Manage tickets, organize support teams, maintain service targets and review customer support activity.
Ticket Management
Keep customer issues, conversations, priorities and ticket activity organized.
Ticket Assignment
Assign responsibility for support requests to the appropriate team.
Service Targets
Define support expectations and monitor relevant ticket deadlines.
Stages & Priorities
Organize support work using ticket stages and priority information.
Response Templates
Prepare reusable responses for common customer support situations.
Knowledge Information
Organize useful support information and guidance for your support team.
Customer Communication
Keep customer conversations connected with relevant support tickets.
Support Reporting
Review available ticket and support activity information from your helpdesk.
Support different customer needs
Organize different types of customer requests using tickets, assignments, priorities and support workflows.
Technical Support
Organize technical issues and keep related customer communication together.
Product Support
Keep product-related customer questions and support requests organized.
Service Support
Manage customer questions and issues related to business services.
Billing Questions
Organize customer billing questions and related support activity.
Customer Requests
Keep general customer requests organized and assigned to the right team.
Internal Support
Use structured tickets to organize relevant internal support requests.
Keep customer support under control
Give your support team a structured environment for managing customer requests and service activity.
Centralized Support
Keep support requests and customer conversations organized in one place.
Clear Responsibilities
Keep ticket ownership, priorities and support responsibilities visible.
Support Visibility
Maintain a clearer view of ticket status and customer support activity.
Connected with your COREE ecosystem
Keep customer support connected with customer relationships, projects and sales activities.
Helpdesk — Customer Support
CRM — Customer Relationships
Projects — Related Work
Sales — Customer Activity
"COREE Helpdesk gives our support team one place to organize customer requests, ticket responsibilities, conversations and support activity."
— COREE Business Customer
Ready to simplify customer support?
Start using Coree Helpdesk today or book a personalised demonstration with our team.
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